MediaStar - Frequently Asked Questions
- How do I setup MediaStar on my own PC?
- How do I get the best range?
- What types of Audio are supported?
- What types of Video are supported?
- Why is the light on the MediaStar off?
- Why do I get a black screen or error message when playing a track?
- How do I backup my show?
- Will my license key work on other computers?
- Can I use a friend's computer if mine goes down before a show?
- I just recieved my MediaStar, why can't I register it?
- Why does my ShowXpress DMX adapter not work sometimes?
- How do I convert my CDs into MP3s?
- How do I make PowerPoint appear on the second screen?
- Is the AC adapter required?
- Can I upgrade my unit to be USB powered?
- I can't see my MediaStar when I plug it in to my laptop?
1. How do I setup MediaStar on my own PC?
After downloading the latest MediaStar software install FFDShow (see Question 6) to ensure
that you can play all of the popular media types.
We highly recommend changing the power settings to never dim the display, turn off the display, or put the
computer to sleep. Also, we recommend disabling the screensaver and turning off automatic windows updates.
2. How do I get the best range?
Use the Dipole antenna (with cord), and place the antenna as high as possible in a horizontal position. It is best to keep it a few feet away from any power amps, computers, wireless mics, or electrical lines as they will emit interference and reduce the range. It is also most effective if the antenna is perpendicular to the direction of the performer. Make sure the antenna is properly connected and tightened.
Obviously, it is best to have the antenna as close to the stage as practical. Even though the range can be up to 300 ft. in good conditions, those conditions could change at showtime. Better to be safe.
If using the remote transmitter in your pocket, make sure that there is no metal or conductive objects in your pocket or near the transmitter. This will greatly reduce your range.
Also be sure to check the battery in the transmitter, they will lose their range as the battery wears down over time. A new battery should last 6-12 months.
3. What types of Audio are supported?
MediaStar supports MP3 and WAV audio files.
4. What types of Video are supported?
MediaStar supports MPEG, AVI, and DIVX video files.
5. Why is the light on the MediaStar off?
The MediaStar light is illuminated only when the MediaStar software is running.
6. Why do I get a black screen or error message when playing a track?
MediaStar uses DirectShow to play media files. Some formats (such as MPEG-2) require filters that do not come with Windows by default. To get these filters, we recommend installing the FFDShow Filter Pack. Make sure that you select the MPEG-1 and MPEG-2 filters during installation.
7. How do I backup my show?
All of your files are stored in your My Documents directory (Documents in Vista). Inside, you will find a folder called MediaStar; this folder contains your entire library, your playlist set, and all the configuration and license information. Simply copy this entire folder to create a backup. We STRONGLY recommend that you keep up-to-date backups of your show.
8. Will my license key work on other computers?
No, your license key will only work on one computer and does not transfer over to others. If you need a new license key, please contact support.
9. Can I use a friend's computer if mine goes down before a show?
Yes. Simply copy your backup show to the My Documents directory and install the MediaStar software. As long as you have the receiver unit connected, you will be able to play your media files without the 10 second restriction.
10. I just recieved my MediaStar, why can't I register it?
If you have purchased your MediaStar with a laptop, it is already registered and ready for use.
11. Why does my ShowXpress DMX adapter not work?
In some cases you have to connect the DMX apadter and intialize ShowXpress before connecting MediaStar to the laptop. Disconnect both adapter and connected only the DMX adapter until your DMX is functioning correctly and then reconnect the MediaStar unit.
12. How do I convert my CDs into MP3s?
You can use Windows Media Player or iTunes. CNet has a good guide HERE.
13. How do I make PowerPoint appear on the second screen?
There is a setting that you need to select. Click "Slide Show" in the menu and then "Setup Show". Under the "Multiple Monitors" group select the second monitor. Also, check the "Show Presenter View" option if you intend to have the computer infront of you when showing the PowerPoint.
14. Is the AC adapter required?
If your purchased your unit after March 1st, 2010 then your unit is USB powered. The only time the AC adapter would be required is when the USB connection cannot suply enough power. This is generally only when connecting to an unpowered hub.
15. Can I upgrade my unit to be USB powered?
Yes, older units can be upgraded to be USB powered. We provide the service free of charge. Contact us for details.
16. I can't see my MediaStar when I plug it in to my laptop??
Click [HERE] to download an updated USB driver that will resolve the issue. Contact us for assistance if needed.